Refunds & Exchanges

Returns, Exchanges & Refunds

We take great care during the process of creating, packing and shipping your product orders. As such, they should arrive to you in perfect condition. In the rare event that orders are either faulty or are damaged in transit, we ask that you contact us at skai@tickledink.com.au within 7 business days of receiving your faulty or damaged order, however Tickled Ink Design & Print can not be held accountable for products being lost or damaged during transit.

Please include in your communications your order number and clear photographic evidence of the damage or fault so that we may assess it. Your photograph must be a full picture of the product including the label so that we can see, clearly, the damage or error claimed on the relevant product.

Once we have assessed the product, we will be in touch with you. Refunds will only be given in the event that a product is deemed to be faulty or damaged and is excluding the cost of delivery. Similarly if a replacement product is necessary we will ship it to you as soon as possible (keeping in mind that it may require time to create a new product).

We do not provide refunds or exchanges simply for change of mind.

 

Personalised products

Personalised product orders can take up to 15 business days to dispatch. Normal delivery times will apply on top of this time. Tickled Ink Design & Print apologises for any inconvenience that this may cause to our users.

As stated above, we do not provide customers with refunds or exchanges for change of mind. This is because our products are made to order and many of them are specifically personalised to suit you.